Introduction to Call Reporter

Call Reporter is a customer facing application for System, Service Provider, and Group Level BroadWorks Admins. Call Reporter allows users to generate reports about their users calls based on: * System Level * Cluster * Service Provider

  • Service Provider Level

    • Group
  • User Level

    • BroadWorks User
    • Account Code

Calls can filtered by call attributes: * Originating * Terminating * Intra-group * Unanswered

The user can view the reports from within the application or export the report as a .csv file.

Exports are available in the following formats: * Call Records * Group Cumulative * Account Cumulative * User Cumulative * System Cumulative

CallReporter is completely brandable and can be styled to match the service provider's web presence.