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The ECG staff technical blog.

SIP Trunking Explained: Why It’s Important for Your Business

SIP Trunking Explained: Why It’s Important for Your Business Modern businesses can no longer afford sluggish, outdated phone technology that stifles growth. Luckily, SIP trunking has emerged as an innovative solution, offering the flexibility and scalability to meet modern communication needs.  Experts predict the SIP trunking market will reach $43.74 billion globally by 2031,1 showcasing...

How Automated Network Provisioning Can Streamline Your Business Operations

How Automated Network Provisioning Can Streamline Your Business Operations Network provisioning is a critical process for businesses to ensure authorized users, devices, and servers can access their network. It concerns both connectivity and security, including setting up Wi-Fi users, uploading software, assigning IP addresses, and configuring firewalls. Properly provisioning your network en...

5 Business Benefits of Automated Provisioning

Onboarding and offboarding manually can be slow and error-prone. New hires may wait days before gaining system access, and employees who switch roles can face similar delays in accessing newly relevant resources. Plus, departing staff may retain system credentials before anyone on your IT staff notices, which can put your entire network at risk.  Automated provisioning, or auto provisioning,...

A Comprehensive Guide to Accelerating the BroadWorks Platform

As more businesses look to adopt flexible, scalable communication solutions to support increasingly dispersed workforces, they’re turning to service providers built on Cisco Broadworks for high-quality VoIP, collaboration, and contact center capabilities. Over 450 service provider partners and 26 million business users worldwide rely on BroadWorks,1 making it the leading cloud communications pl...

Everything You Need To Know About Phone Provisioning

Phone provisioning – the behind-the-scenes process of registering, activating, and configuring business phone numbers and devices – is crucial for seamless communications. While the phone provisioning process might sound technical, it's a fundamental aspect of modern telecommunications. Without it, your business phones won’t work.   When performed correctly, phone provisioning enables cal...

How Does Bulk Provisioning Benefit BroadWorks Users?

Service providers that use Cisco BroadWorks or ClearSpan are all too aware of how time-consuming and complicated setting up services for customers can be. Building new users, devices, and features in the portal requires manually configuring each component individually – so activating services often takes several days or weeks after you’ve made a sale.   Alpaca’s bulk provisioning feature ...

How To Draw a Network Diagram

As a consultant for telcos and ISPs who do VoIP, nearly all of my customers have network diagrams. We use these diagrams when we make network design changes or troubleshoot an existing network.

You Missed the FCC STIR/SHAKEN Deadline. Now What?

The FCC STIR/SHAKEN deadline for voice service providers has passed. If you missed it, here's what you can do to get on track with robocall mitigation.

Tackling Carbon Emissions: Strategies for Voice and Internet Service Providers

Reducing your carbon emissions is good for the environment and your bottom line. Read this blog for strategies to help service providers get started.

5 Ways To Prepare Your Network for Longevity

A resilient network infrastructure is a strategic necessity for voice service providers. Learn how to prepare your network for longevity in this blog by ECG.

Robocall Blocking: 4 Ways to Block Nuisance Calls Effectively

Robocalls targeting businesses are on the rise. Read this blog to learn how to block nuisance calls from impacting your company, or contact ECG today for help.

STIR/SHAKEN: How investigators can tell if you're compliant

STIR/SHAKEN Compliance is more than just sending Identity headers. Investigators can tell if you've done a complete implementation in your network.



Long Live BroadSoft: What Cisco’s Announcement Means for Voice Service Providers

Earlier this year, we talked about what the future looked like for BroadSoft/BroadWorks users. While many companies worried that Cisco would soon declare end of life for its BroadSoft products, we stuck by our belief that the platform would remain a leading choice for voice service providers. After several years of speculation and uncertainty, we're happy to announce that Cisco has officiall...

What You Need To Know Before the FCC STIR/SHAKEN Deadline of Jun 30, 2023

U.S. consumers received more than 50 billion robocalls in 2022,1 so it's no wonder countering unlawful caller ID spoofing is now one of the FCC's top priorities. With the extended deadline for service providers to implement STIR/SHAKEN in the IP portions of their network right around the corner, we're sharing a few key considerations to be aware of.

What Does the Future Hold for BroadSoft Customers?

Many are worried about the future of Cisco BroadSoft and whether it has reached the end of life. Discover what this means for your voice network in this blog.