Onboarding and offboarding manually can be slow and error-prone. New hires may wait days before gaining system access, and employees who switch roles can face similar delays in accessing newly relevant resources. Plus, departing staff may retain system credentials before anyone on your IT staff notices, which can put your entire network at risk.
Automated provisioning, or auto provisioning,...
As more businesses look to adopt flexible, scalable communication solutions to support increasingly dispersed workforces, they’re turning to service providers built on Cisco Broadworks for high-quality VoIP, collaboration, and contact center capabilities. Over 450 service provider partners and 26 million business users worldwide rely on BroadWorks,1 making it the leading cloud communications pl...
Phone provisioning – the behind-the-scenes process of registering, activating, and configuring business phone numbers and devices – is crucial for seamless communications. While the phone provisioning process might sound technical, it's a fundamental aspect of modern telecommunications. Without it, your business phones won’t work.
When performed correctly, phone provisioning enables cal...
Service providers that use Cisco BroadWorks or ClearSpan are all too aware of how time-consuming and complicated setting up services for customers can be. Building new users, devices, and features in the portal requires manually configuring each component individually – so activating services often takes several days or weeks after you’ve made a sale.
Alpaca’s bulk provisioning feature ...
As a consultant for telcos and ISPs who do VoIP, nearly all of my customers have network diagrams. We use these diagrams when we make network design changes or troubleshoot an existing network.
The FCC STIR/SHAKEN deadline for voice service providers has passed. If you missed it, here's what you can do to get on track with robocall mitigation.
Reducing your carbon emissions is good for the environment and your bottom line. Read this blog for strategies to help service providers get started.
A resilient network infrastructure is a strategic necessity for voice service providers. Learn how to prepare your network for longevity in this blog by ECG.
Robocalls targeting businesses are on the rise. Read this blog to learn how to block nuisance calls from impacting your company, or contact ECG today for help.
STIR/SHAKEN Compliance is more than just sending Identity headers. Investigators can tell if you've done a complete implementation in your network.
Earlier this year, we talked about what the future looked like for BroadSoft/BroadWorks users. While many companies worried that Cisco would soon declare end of life for its BroadSoft products, we stuck by our belief that the platform would remain a leading choice for voice service providers.
After several years of speculation and uncertainty, we're happy to announce that Cisco has officiall...
U.S. consumers received more than 50 billion robocalls in 2022,1 so it's no wonder countering unlawful caller ID spoofing is now one of the FCC's top priorities. With the extended deadline for service providers to implement STIR/SHAKEN in the IP portions of their network right around the corner, we're sharing a few key considerations to be aware of.
Many are worried about the future of Cisco BroadSoft and whether it has reached the end of life. Discover what this means for your voice network in this blog.
Three common challenges bedevil cloud voice migrations, but there are workarounds.
Notice relating to Alpaca changes due to the Spring vulnerabilities CVE-2022-22965 and CVE-2022-22947.
Mark Lindsey