Alpaca
Release Notes
Last Updated: 04/07/2026 The ECG team is pleased to announce the release version 12.2.0 of Alpaca.
This version includes support for the R24, R25, and R26 versions of the BroadWorks API.
12.2.0
- Released 04/07/2026
What's News
- [CCR] – Added Agent Sign-In/Sign-Out Report.
- [CCR] – Add Agent Call Duration By Skill Report.
- [CCR] – Added Call Center Presented Calls Report.
- [CCR] – Added Service Level Report.
What's Fixed
- [CCR] – Fixed an issue that could cause the "Generate Report" to not display correctly on some screen sizes.
- [CCR] – Improved the responsiveness of the Report Type dropdown.
- [Alerts] – Fixed an issue that could cause the "Notifications" tables to not load if it contained a CDR Processing Warning or a BroadWorks Upgrade Alert.