Alpaca 12.0

Alpaca

Release Notes

Last Updated: 08/01/2025 The ECG team is pleased to announce the release version 12.0.2 of Alpaca.

This version includes support for the R24, R25, and R26 versions of the BroadWorks API.

12.0.2

  • Released 08/01/2025

What's New

  • [CallCenterReporting] - Added Call Center Abandoned Call Report
  • [CallCenterReporting] - Added Unavailable Codes report

What's Fixed

  • [EnterpriseMigration] - Added logic to better handle all domain scenarios.
  • [EnterpriseMigration] - Improvements to Integrated IM&P logic.
  • [EnableCiscoSoftClient] - Fixed incorrect variable usage when setting up Tablet.
  • [AlpacaUser] - Emails are no longer case-sensitive. This applies to anywhere where the User's email is used.

12.0.1

  • Released 07/03/2025

What's Fixed

  • Added propper endpoint security to all Call Center Reporting endpoints. Endpoints require the Call Center Reporting authority.
  • [DeviceReset] - Added the ability to query all in the drag and drop search prompt.
  • [DeviceReset] - Added "All Devices" option.
  • [SearchIndexResync] - Fixed an issue that caused the Calling Line ID name(s) to be used in place of the actual First/Last name fields. A Search Index Resync is required to fix existing issues.
  • [CallCenterReporting] - Improved how scheduled intervals work for Call Center Reporting.
  • [CallCenterReporting] - Added a "Re-run" option.

12.0.0

  • Released 06/20/2025

What's New

  • Added Call Center Reporting module.
  • Added new User Details by Service Pack report to provide basic User fields and optional Service fields filtered by Users with a specific Service Pack. This report can be found under actions at the Cluster, Service Provider/Enterprise, and Group levels.

What's Changed

  • [EnterpriseMigration] - Added option for "Adopt Default Domain" to the Alpaca UI.

What's Fixed

  • [AL-3345][EnterpriseMigration] - Fixed an issue that caused login fields to not be set for users when the "adopt default domain" option was used.
  • [EnterpriseMigration] - Improvements System Passcode Rules Requirement.
  • [EnterpriseMigration] - Fixed an issue with Timezone Requirement check when BroadWorks returns a null timezone.
  • [EnterpriseMigration] - Fixed an issue that caused line port domains to not be transformed correctly when using the " Adopt Default Domain" option.
  • [UserBroadWorksReceptionistEnterpriseAddUserListRequest] - Fixed issue that caused this request to not fire correctly.
  • [R25/R26][Import/Export] - Added logic to correctly handle the various activatable features added in BroadWorks R26/R25.
  • [R26] - Fixed an issue that caused some JobRunr jobs to not run correctly for R26.
  • [EnterpriseMigration] - Fixed an issue in the Service License Requirement check that could cause to return an error even if the service is not in use.
  • [UI] - Fixed an issue with table display that could cause the first or last row to not display correctly.
  • [UI] - Cluster list is now sorted.

Previous Release Notes