200 OK It’s Not Just STIR/SHAKEN. Here’s What Else You Need to Know About Robocall Mitigation.

Countering robocalls and unlawful caller ID spoofing has become one of the FCC’s top customer protection priorities. Accordingly, the FCC has laid several impactful proposals and implementations to protect customers. For example, the TRACED Act is bipartisan legislation that mandates implementing the STIR/SHAKEN caller ID authentication framework to supplement robocall mitigation. The STIR/SHAKEN technology aims to intercept fraudulent caller ID spoofing on public telephone networks by validating calls through digital certificates.

The FCC’s June 30 deadline for implementation and registering in the robocall mitigation database (RMD) has already passed, starting the countdown timer for all service providers to be compliant. Voice service providers need to be aware of a few other items at play as well.

Additional Concerns With STIR/SHAKEN Implementation

Simply implementing STIR/SHAKEN is not enough. Service providers must also remain compliant with the TRACED Act, TCPA Act, and other requirements related to the proper use of caller ID. Here is a brief rundown of some of the challenges:

Upcoming Blocking Deadline:   

As of now, all terminating and intermediate providers must not accept direct calls from service providers not registered in the RMD database. 

‘A’ Attestation for Authentication:

Soon, all voice providers must be able to sign numbers with an A-level or full attestation to ensure they and the calling party are authorized to use that calling number. This includes calls from an enterprise that is using calling numbers from a different service provider. 

Time Cutback for Small Service Providers:

The current time extension for small service providers to implement STIR/SHAKEN is two years. The FCC has proposed to shorten this duration to one year for certain service providers.

Emphasis on “Know Your Customer”:

KYC was previously not relevant in the telecommunications industry, but that has changed as we move towards STIR/SHAKEN. The FCC now mandates "Know Your Customer" policies to promote transparency. Do you know what kinds of calls they are making, and whether they should be using that telephone number? It's critical for you to understand the kind of traffic your customers are generating.

Prioritizing Analysis:

The FCC expects voice service providers to actively monitor their work to prevent illegal calls. This indicates that voice services providers need ongoing analytics on all calls leaving their network.

These compliance requirements demand both automated analysis and consistent procedures. It's crucial to implement the necessary measures for compliance as soon as possible.

ECG Simplifies Compliance

ECG will provide guidance and technical expertise to help you grasp the TRACED Act, STIR/SHAKEN, and robocall mitigation. ECG can identify and integrate the right software to achieve both efficiency and compliance. We know the fastest and the most effective ways available to detect and prevent telecom fraud, some of which are:

  • Blocking calls with specific fraudulent attributes

  • CDR analysis to detect suspicious call activities

  • Real-time traffic analysis to counter nuisance calls 

  • Shield from numbers which are risky, invalid, or which do not originate

  • Reputation lookup to know the vulnerability of certain numbers

Service providers, government agencies, and large enterprises worldwide trust ECG for building and aiding their voice networks. ECG previously worked with Momentum Telecom, a cloud-based voice service provider with a nationwide presence.

"ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide." - Mark Hayes, Vice President, Momentum Telecom.

Check out how ECG helped Momentum Telecom successfully implement STIR/SHAKEN in the most cost-efficient way here.

Download the Momentum Telecom Case Study

Related to SHAKEN/STIR


Protect Your Customers from Spam Callers: Technology Provider Panel

Technology options to protect your customers against scam calls, boost your revenue, and protect your business. Nuisance robocalls to your customers are a menace to Voice Service Providers -- but did you know you can stop those calls from reaching your customers?  Hear from a panel of the leading technology companies with options to protect your customers against inbound robocalls. Whether you offer SIP trunking, UCaaS Hosted PBX, or have an enterprise network, you can effectively manage & block inbound nuisance calls. Out of the top 23 UCaaS / Hosted PBX vendors identified by Gartner, only four can protect their customers against inbound robocalls. Only four!  This is a great opportunity for UCaaS vendors to differentiate their services based on the quality of inbound protection, along with the ability to report on blocked calls and to ensure that all desirable calls.  This change brings new revenue possibilities, including up to 15% revenue increase per user at one US UCaaS leader. Every vendor provides unique solutions. ECG can integrate with any robocalling mitigation vendor into your existing network. Relationship between Robocall Mitigation, SHAKEN/STIR, and Spam Calling Market Opportunity for UCaaS and SIP Trunking Revenue Generation Examples -- looking at what's in the market today Key questions raised by spam call blocking: A New Spam Mailbox? Emergency 911 callback? Rural Call Completion? "Reasonable Analytics"   Panelists: Rich Quattrocchi is Vice President of Digital Transformation at Mutare. He holds six patents and is working his seventh for work at Mutare. Bart Pesavento is the Director of Product Marketing at Neustar and is responsible for driving the go-to-market strategy for Neustar’s Trusted Call Solutions and Order Management portfolios. Ray Muscatell is Vice President of Worldwide Sales, and leads the sales teams and is responsible for sales for RedShift Networks UCTM product portfolio. Alec Fenichel is a software engineer, and leads the design and operations of TransNexus’s cloud based service platform, ClearIP. Greg Blumstein is the founder of TrueCNAM and the TrueSpam service. Gerry Christensen is responsible for leading new business development and strategic relationships at YouMail.

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