Class CallCenter.UserCallCenterAgentSignOutRequest

  • Enclosing class:
    CallCenter

    public static class CallCenter.UserCallCenterAgentSignOutRequest
    extends Request<CallCenter.UserCallCenterAgentSignOutResponse>
    This request signs-out a call center agent. Administrator, supervisor and agent itself can sign-out an agent. An empty OCI table in OCI-P response indicates success and the agent has been signed out. This sign-out command will fail if the agent is the last signed-in agent of any standard or premium call center to which she is currently joined. If the sign-out fails, the OCI-P response will contain a list of Call Centers for which the agent is the last signed-in agent. If this special logic is not needed, UserCallCenterModifyRequest19 can still be used to change the agents ACD state without checking if the agent is the last signed-in agent. The response is either a UserCallCenterAgentSignOutResponse or ErrorResponse.
    Author:
    AlpacaGenerator