Package co.ecg.alpaca.toolkit.generated

Class CallCenter

java.lang.Object

co.ecg.alpaca.toolkit.model.BroadWorksObject

co.ecg.alpaca.toolkit.model.BroadWorksUser

co.ecg.alpaca.toolkit.generated.CallCenter

All Implemented Interfaces:

Serializable

public class CallCenter
extends BroadWorksUser

See Also:

• Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static class	CallCenter.EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest	Gets an existing default Call Center Agent Threshold Profile in an Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentThresholdDefaultProfileGetResponse	Response to the EnterpriseCallCenterAgentThresholdDefaultProfileGetRequest.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileAddAgentListRequest	Add agent(s) to a Agent Threshold Profile.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileAddRequest	Add a new Call Center Agent Threshold Profile in an Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileDeleteAgentListRequest	Delete agent(s) from a Agent Threshold Profile.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileDeleteRequest	Deletes an existing Call Center Agent Threshold Profile in an Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest	Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListResponse	Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileGetListRequest	Get the list of Call Center Agent Threshold Profiles in the Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileGetListResponse	Response to the EnterpriseCallCenterAgentThresholdProfileGetListRequest.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileGetRequest	Gets an existing non-default Call Center Agent Threshold Profile in an Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileGetResponse	Response to the EnterpriseCallCenterAgentThresholdProfileGetRequest.
static class	CallCenter.EnterpriseCallCenterAgentThresholdProfileModifyRequest	Modifies an existing Call Center Agent Threshold Profile in the Enterprise.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeAddRequest	Add a Call Center Agent Unavailable Code.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeDeleteRequest	Delete a Call Center Agent Unavailable Code.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetListRequest	Get the list of Call Center Agent Unavailable Codes.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetListResponse	Response to the EnterpriseCallCenterAgentUnavailableCodeGetListRequest.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetRequest	Get a Call Center Agent Unavailable Code.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeGetResponse	Response to the EnterpriseCallCenterAgentUnavailableCodeGetRequest
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeModifyRequest	Modify a Call Center Agent Unavailable Code.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest	Request the enterprise level data associated with Call Center Agents Unavailable Code Settings.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeSettingsGetResponse	Response to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
static class	CallCenter.EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest	Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeAddRequest	Add a Call Center Call Disposition Code.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeDeleteRequest	Delete a Call Center Call Disposition Code.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeGetListRequest	Get the list of Call Center Call Disposition Codes.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeGetListResponse	Response to the EnterpriseCallCenterCallDispositionCodeGetListRequest.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeGetRequest	Get a Call Center Call Disposition Code.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeGetResponse	Response to the EnterpriseCallCenterCallDispositionCodeGetRequest
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeGetUsageListRequest	Get the list of Call Centers and Route Points using the specified disposition code.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeGetUsageListResponse	Response to the EnterpriseCallCenterCallDispositionCodeGetUsageListRequest.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeModifyActiveListRequest	Request to set the active status of Call Center Call Disposition Codes.
static class	CallCenter.EnterpriseCallCenterCallDispositionCodeModifyRequest	Modify a Call Center Call Disposition Code.
static class	CallCenter.EnterpriseCallCenterCurrentAndPastAgentGetListRequest	Request to all the current and past agents in the enterprise.
static class	CallCenter.EnterpriseCallCenterCurrentAndPastAgentGetListResponse	Response to the EnterpriseCallCenterCurrentAndPastAgentGetListRequest.
static class	CallCenter.EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest	Request to get all the current and past call centers for the enterprise.
static class	CallCenter.EnterpriseCallCenterCurrentAndPastCallCenterGetListResponse	Response to the EnterpriseCallCenterCurrentAndPastCallCenterGetListRequest.
static class	CallCenter.EnterpriseCallCenterCurrentAndPastDNISGetListRequest	Request to get all the past and current DNIS for the Call Center for the enterprise.
static class	CallCenter.EnterpriseCallCenterCurrentAndPastDNISGetListResponse	Response to the EnterpriseCallCenterCurrentAndPastDNISGetListRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingBrandingGetRequest	Request to get the enterprise branding information.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingBrandingGetResponse	Response to the EnterpriseCallCenterEnhancedReportingBrandingGetRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingBrandingModifyRequest	Request to modify the enterprise branding configuration.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest	Request to get all enabled call center report template for an enterprise.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListResponse	Response to EnterpriseCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingGetRequest	Request to get an enterprise level call center enhanced reporting setting.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingGetResponse	Response to EnterpriseCallCenterEnhancedReportingGetRequest19.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingModifyRequest	Request to modify enterprise level call center enhanced reporting settings.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateAddRequest	Request to add an Enterprise level call center report template.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateDeleteRequest	Request to delete an enterprise level call center report template.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest	Request to get enterprise level call center report template list.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetListResponse	Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetListRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest	Request to get an enterprise level call center report template.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateGetResponse	Response to EnterpriseCallCenterEnhancedReportingReportTemplateGetRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingReportTemplateModifyRequest	Request to modify an enterprise level call center report template.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportAddRequest	Request to add an enterprise level call center reporting scheduled report.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportDeleteRequest	Request to delete an enterprise level call center reporting scheduled report.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest	Request to get a list of active enterprise level call center reporting scheduled reports.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListResponse	Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetActiveListRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest	Request to get a list of completed enterprise level call center reporting scheduled reports.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListResponse	Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest	Request to get a list of enterprise level call center reporting scheduled reports.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetListResponse	Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetListRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest	Request to get all the call center reporting scheduled report in an enterprise that uses a given enterprise level report template.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse	Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest	Request to get an enterprise level call center reporting scheduled report.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportGetResponse	Response to EnterpriseCallCenterEnhancedReportingScheduledReportGetRequest.
static class	CallCenter.EnterpriseCallCenterEnhancedReportingScheduledReportModifyRequest	Request to modify an enterprise level call center reporting scheduled report.
static class	CallCenter.EnterpriseCallCenterGetRequest	Request the enterprise level data associated with Call Center.
static class	CallCenter.EnterpriseCallCenterGetResponse	Response to EnterpriseCallCenterGetRequest17sp4.
static class	CallCenter.EnterpriseCallCenterGetRoutingPolicyRequest	Request the enterprise call center routing policy.
static class	CallCenter.EnterpriseCallCenterGetRoutingPolicyResponse	Response to EnterpriseCallCenterGetRoutingPolicyRequest.
static class	CallCenter.EnterpriseCallCenterModifyRequest	Modify the enterprise level data associated with Call Center The response is either a SuccessResponse or an ErrorResponse.
static class	CallCenter.EnterpriseCallCenterModifyRoutingPolicyRequest	Modify the enterprise call center routing policy.
static class	CallCenter.GroupCallCenterAddAgentListRequest	Add agent(s) to a call center.
static class	CallCenter.GroupCallCenterAddDNISRequest	Add a Call Center DNIS The response is either a SuccessResponse or an ErrorResponse.
static class	CallCenter.GroupCallCenterAddInstanceRequest	Add a Call Center instance to a group.
static class	CallCenter.GroupCallCenterAddSupervisorListRequest	Add supervisor(s) to a call center.
static class	CallCenter.GroupCallCenterAgentThresholdDefaultProfileGetRequest	Gets an existing default Call Center Agent Threshold Profile in a Group.
static class	CallCenter.GroupCallCenterAgentThresholdDefaultProfileGetResponse	Response to the GroupCallCenterAgentThresholdDefaultProfileGetRequest.
static class	CallCenter.GroupCallCenterAgentThresholdProfileAddAgentListRequest	Add agent(s) to a Agent Threshold Profile.
static class	CallCenter.GroupCallCenterAgentThresholdProfileAddRequest	Add a new Call Center Agent Threshold Profile in a Group.
static class	CallCenter.GroupCallCenterAgentThresholdProfileDeleteAgentListRequest	Delete agent(s) from a Agent Threshold Profile.
static class	CallCenter.GroupCallCenterAgentThresholdProfileDeleteRequest	Deletes an existing Call Center Agent Threshold Profile in a Group.
static class	CallCenter.GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest	Get the list of all Agents in the Group that can be assigned to a given Call Center Agent Threshold Profile in a Group.
static class	CallCenter.GroupCallCenterAgentThresholdProfileGetAvailableAgentListResponse	Response to the GroupCallCenterAgentThresholdProfileGetAvailableAgentListRequest.
static class	CallCenter.GroupCallCenterAgentThresholdProfileGetListRequest	Get the list of Call Center Agent Threshold Profiles in the Group.
static class	CallCenter.GroupCallCenterAgentThresholdProfileGetListResponse	Response to the GroupCallCenterAgentThresholdProfileGetListRequest.
static class	CallCenter.GroupCallCenterAgentThresholdProfileGetRequest	Gets an existing non-default Call Center Agent Threshold Profile in a Group.
static class	CallCenter.GroupCallCenterAgentThresholdProfileGetResponse	Response to the GroupCallCenterAgentThresholdProfileGetRequest.
static class	CallCenter.GroupCallCenterAgentThresholdProfileModifyRequest	Modifies an existing Call Center Agent Threshold Profile in the Group.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeAddRequest	Add a Call Center Agent Unavailable Code.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeDeleteRequest	Delete a Call Center Agent Unavailable Code.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeGetListRequest	Get the list of Call Center Agent Unavailable Codes.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeGetListResponse	Response to the GroupCallCenterAgentUnavailableCodeGetListRequest.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeGetRequest	Get a Call Center Agent Unavailable Code.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeGetResponse	Response to the GroupCallCenterAgentUnavailableCodeGetRequest
static class	CallCenter.GroupCallCenterAgentUnavailableCodeModifyRequest	Modify a Call Center Agent Unavailable Code.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeSettingsGetRequest	Request the group level data associated with Call Center Agents Unavailable Code Settings.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeSettingsGetResponse	Response to GroupCallCenterAgentUnavailableCodeSettingsGetRequest17sp4.
static class	CallCenter.GroupCallCenterAgentUnavailableCodeSettingsModifyRequest	Modify the group level data associated with Call Center Agents Unavailable Code Settings.
static class	CallCenter.GroupCallCenterBouncedCallGetRequest	Get a call center's bounced call settings.
static class	CallCenter.GroupCallCenterBouncedCallGetResponse	Response to the GroupCallCenterBouncedCallGetRequest17.
static class	CallCenter.GroupCallCenterBouncedCallModifyRequest	Modify a call center's bounced call settings.
static class	CallCenter.GroupCallCenterCallDispositionCodeAddRequest	Add a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterCallDispositionCodeDeleteRequest	Delete a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterCallDispositionCodeGetListRequest	Get the list of Call Center Call Disposition Codes.
static class	CallCenter.GroupCallCenterCallDispositionCodeGetListResponse	Response to the GroupCallCenterCallDispositionCodeGetListRequest.
static class	CallCenter.GroupCallCenterCallDispositionCodeGetRequest	Get a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterCallDispositionCodeGetResponse	Response to the GroupCallCenterCallDispositionCodeGetRequest
static class	CallCenter.GroupCallCenterCallDispositionCodeGetUsageListRequest	Get the list of Call Centers and Route Points using the specified disposition code.
static class	CallCenter.GroupCallCenterCallDispositionCodeGetUsageListResponse	Response to the GroupCallCenterCallDispositionCodeGetUsageListRequest.
static class	CallCenter.GroupCallCenterCallDispositionCodeModifyActiveListRequest	Request to set the active status of Call Center Call Disposition Codes.
static class	CallCenter.GroupCallCenterCallDispositionCodeModifyRequest	Modify a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterComfortMessageBypassGetRequest	Get a call center's comfort message bypass settings.
static class	CallCenter.GroupCallCenterComfortMessageBypassGetResponse	Response to the GroupCallCenterComfortMessageBypassGetRequest20.
static class	CallCenter.GroupCallCenterComfortMessageBypassModifyRequest	Modify a call center's comfort message bypass settings.
static class	CallCenter.GroupCallCenterCurrentAndPastAgentGetListRequest	Request to get all the current and past agents for the group.
static class	CallCenter.GroupCallCenterCurrentAndPastAgentGetListResponse	Response to the GroupCallCenterCurrentAndPastAgentGetListRequest.
static class	CallCenter.GroupCallCenterCurrentAndPastCallCenterGetListRequest	Request to get all the current and past call centers for the group.
static class	CallCenter.GroupCallCenterCurrentAndPastCallCenterGetListResponse	Response to the GroupCallCenterCurrentAndPastCallCenterGetListRequest.
static class	CallCenter.GroupCallCenterCurrentAndPastDNISGetListRequest	Request to get all the past and current DNIS for the Call Center for the group.
static class	CallCenter.GroupCallCenterCurrentAndPastDNISGetListResponse	Response to the GroupCallCenterCurrentAndPastDNISGetListRequest.
static class	CallCenter.GroupCallCenterDeleteAgentListRequest	Delete agent(s) from a call center.
static class	CallCenter.GroupCallCenterDeleteDNISRequest	Delete a call center's DNIS.
static class	CallCenter.GroupCallCenterDeleteInstanceRequest	Delete a Call Center instance from a group.
static class	CallCenter.GroupCallCenterDeleteSupervisorListRequest	Delete supervisor(s) from a call center.
static class	CallCenter.GroupCallCenterDistinctiveRingingGetRequest	Get the distinctive ringing configuration values for call center.
static class	CallCenter.GroupCallCenterDistinctiveRingingGetResponse	Response to the GroupCallCenterDistinctiveRingingGetRequest.
static class	CallCenter.GroupCallCenterDistinctiveRingingModifyRequest	Modify the distinctive ringing configuration values for call center.
static class	CallCenter.GroupCallCenterEnhancedReportingBrandingGetRequest	Request to get the group branding information.
static class	CallCenter.GroupCallCenterEnhancedReportingBrandingGetResponse	Response to the GroupCallCenterEnhancedReportingBrandingGetRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingBrandingModifyRequest	Request to modify the group branding configuration.
static class	CallCenter.GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest	Request to get all enabled call center report template for a group.
static class	CallCenter.GroupCallCenterEnhancedReportingGetAvailableReportTemplateListResponse	Response to GroupCallCenterEnhancedReportingGetAvailableReportTemplateListRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingGetRequest	Request to get a group level call center enhanced reporting setting.
static class	CallCenter.GroupCallCenterEnhancedReportingGetResponse	Response to GroupCallCenterEnhancedReportingGetRequest19.
static class	CallCenter.GroupCallCenterEnhancedReportingModifyRequest	Request to modify group level call center enhanced reporting settings.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateAddRequest	Request to add a group level call center report template.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateDeleteRequest	Request to delete a group level call center report template.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateGetListRequest	Request to get group level call center report template list.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateGetListResponse	Response to GroupCallCenterEnhancedReportingReportTemplateGetListRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateGetRequest	Request to get a group level call center report template.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateGetResponse	Response to GroupCallCenterEnhancedReportingReportTemplateGetRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingReportTemplateModifyRequest	Request to modify a group level call center report template.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportAddRequest	Request to add a group level call center reporting scheduled report.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportDeleteRequest	Request to delete a group level call center reporting scheduled report.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest	Request to get a list of active group level call center reporting scheduled reports.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetActiveListResponse	Response to GroupCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest	Request to get a list of completed group level call center reporting scheduled reports.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetCompletedListResponse	Response to GroupCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Schedule Name", "Description", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetListRequest	Request to get a list of group level call center reporting scheduled reports.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetListResponse	Response to GroupCallCenterEnhancedReportingScheduledReportGetListRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest	Request to get all the call center reporting scheduled report in a group that uses a given group level report template.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse	Response to GroupCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetRequest	Request to get a group level call center reporting scheduled report.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportGetResponse	Response to GroupCallCenterEnhancedReportingScheduledReportGetRequest.
static class	CallCenter.GroupCallCenterEnhancedReportingScheduledReportModifyRequest	Request to modify a group level call center reporting scheduled report.
static class	CallCenter.GroupCallCenterForcedForwardingGetRequest	Get a call center's forced forwarding settings.
static class	CallCenter.GroupCallCenterForcedForwardingGetResponse	Response to the GroupCallCenterForcedForwardingGetRequest20.
static class	CallCenter.GroupCallCenterForcedForwardingModifyRequest	Modify a call center's forced forwarding settings.
static class	CallCenter.GroupCallCenterGetAgentListRequest	Get a list of agents assigned to a call center.
static class	CallCenter.GroupCallCenterGetAgentListResponse	Response to the GroupCallCenterGetAgentListRequest.
static class	CallCenter.GroupCallCenterGetAnnouncementRequest	Get a call center's announcement settings.
static class	CallCenter.GroupCallCenterGetAnnouncementResponse	Response to the GroupCallCenterGetAnnouncementRequest20.
static class	CallCenter.GroupCallCenterGetAvailableAgentListRequest	Get a list of users that can be assigned as agents to a given type of Call Center.
static class	CallCenter.GroupCallCenterGetAvailableAgentListResponse	Response to the GroupCallCenterGetAvailableAgentListRequest.
static class	CallCenter.GroupCallCenterGetAvailableSupervisorListRequest	Get a list of users that can be assigned as supervisors to a Call Center.
static class	CallCenter.GroupCallCenterGetAvailableSupervisorListResponse	Response to the GroupCallCenterGetAvailableSupervisorListRequest.
static class	CallCenter.GroupCallCenterGetDistinctiveRingingRequest	Get the distinctive ringing configuration values for call center.
static class	CallCenter.GroupCallCenterGetDistinctiveRingingResponse	Response to the GroupCallCenterGetDistinctiveRingingRequest.
static class	CallCenter.GroupCallCenterGetDNISAgentListRequest	Get a list of agent who selected the DNIS as the outgoing call.
static class	CallCenter.GroupCallCenterGetDNISAgentListResponse	Response to the GroupCallCenterGetDNISAgentListRequest.
static class	CallCenter.GroupCallCenterGetDNISAnnouncementRequest	Get a call center's DNIS Announcements The response is either a GroupCallCenterGetDNISAnnouncementRequest20 or an ErrorResponse.
static class	CallCenter.GroupCallCenterGetDNISAnnouncementResponse	Response to the GroupCallCenterGetDNISAnnouncementRequest20.
static class	CallCenter.GroupCallCenterGetDNISListRequest	Get a list of DNIS that are configured for a Call Center.
static class	CallCenter.GroupCallCenterGetDNISListResponse	Response to the GroupCallCenterGetDNISListResponse.
static class	CallCenter.GroupCallCenterGetDNISRequest	Get a call center's DNIS.
static class	CallCenter.GroupCallCenterGetDNISResponse	Response to the GroupCallCenterGetDNISResponse.
static class	CallCenter.GroupCallCenterGetInstanceListRequest	Get a list of Call Center instances within a group.
static class	CallCenter.GroupCallCenterGetInstanceListResponse	Response to the GroupCallCenterGetInstanceListRequest.
static class	CallCenter.GroupCallCenterGetInstanceQueueStatusRequest	Get Call Center queue status.
static class	CallCenter.GroupCallCenterGetInstanceQueueStatusResponse	Contains Call Center queue status and a table with column headings: "User Id", "First Name", "Last Name", "Phone Number", "Extension", "Department", "Email Address".
static class	CallCenter.GroupCallCenterGetInstanceRequest	Request to get all the information of a Call Center instance.
static class	CallCenter.GroupCallCenterGetInstanceResponse	Response to GroupCallCenterGetInstanceRequest22.
static class	CallCenter.GroupCallCenterGetInstanceStatisticsReportingRequest	Request to get the call center statistics reporting settings.
static class	CallCenter.GroupCallCenterGetInstanceStatisticsReportingResponse	Response to GroupCallCenterGetInstanceStatisticsReportingRequest17sp1.
static class	CallCenter.GroupCallCenterGetInstanceStatisticsRequest	Get Call Center queue and agent statistics.
static class	CallCenter.GroupCallCenterGetInstanceStatisticsResponse	Contains Call Center statistics.
static class	CallCenter.GroupCallCenterGetRequest	Request the Group level data associated with Call Center.
static class	CallCenter.GroupCallCenterGetResponse	Response to GroupCallCenterGetRequest17sp4.
static class	CallCenter.GroupCallCenterGetRoutingPolicyRequest	Request the group call center routing policy.
static class	CallCenter.GroupCallCenterGetRoutingPolicyResponse	Response to GroupCallCenterGetRoutingPolicyRequest.
static class	CallCenter.GroupCallCenterGetSupervisorListRequest	Get a list of supervisors assigned to a call center.
static class	CallCenter.GroupCallCenterGetSupervisorListResponse	Response to the GroupCallCenterGetSupervisorListRequest16.
static class	CallCenter.GroupCallCenterGetUnlicensedAgentListRequest	Get a list of unlicensed users who are preventing the Call Center from upgrading to another type.
static class	CallCenter.GroupCallCenterGetUnlicensedAgentListResponse	Response to the GroupCallCenterGetUnlicensedAgentListRequest.
static class	CallCenter.GroupCallCenterHolidayServiceGetRequest	Get a call center's holiday service settings.
static class	CallCenter.GroupCallCenterHolidayServiceGetResponse	Response to the GroupCallCenterHolidayServiceGetRequest20.
static class	CallCenter.GroupCallCenterHolidayServiceModifyRequest	Modify a call center's holiday service settings.
static class	CallCenter.GroupCallCenterModifyActiveInstanceListRequest	Request to set the active status of Call Center instances.
static class	CallCenter.GroupCallCenterModifyAgentListRequest	Request to modify the agent list for a call center.
static class	CallCenter.GroupCallCenterModifyAnnouncementRequest	Modify a call center's announcement settings.
static class	CallCenter.GroupCallCenterModifyDistinctiveRingingRequest	Modify the distinctive ringing configuration values for call center.
static class	CallCenter.GroupCallCenterModifyDNISAnnouncementRequest	Modify a call center DNIS announcement settings.
static class	CallCenter.GroupCallCenterModifyDNISParametersRequest	Modify the setting that are configured for all the DNIS in a Call Center.
static class	CallCenter.GroupCallCenterModifyDNISRequest	Modify a call center's DNIS settings.
static class	CallCenter.GroupCallCenterModifyInstanceRequest	Request to modify a Call Center instance.
static class	CallCenter.GroupCallCenterModifyInstanceStatisticsReportingRequest	Modify the Call Center statistics reporting frequency and destination.
static class	CallCenter.GroupCallCenterModifyInstanceWeightedCallDistributionRequest	Request to modify the weighted call distribution of a Call Center instance.
static class	CallCenter.GroupCallCenterModifyRequest	Modify the group level data associated with Call Center and the active status of Call Center instances.
static class	CallCenter.GroupCallCenterModifyRoutingPolicyRequest	Modify the group call center routing policy.
static class	CallCenter.GroupCallCenterModifySupervisorListRequest	Request to modify the supervisor list for a call center.
static class	CallCenter.GroupCallCenterNightServiceGetRequest	Get a call center's night service settings.
static class	CallCenter.GroupCallCenterNightServiceGetResponse	Response to the GroupCallCenterNightServiceGetRequest20.
static class	CallCenter.GroupCallCenterNightServiceModifyRequest	Modify a call center's night service settings.
static class	CallCenter.GroupCallCenterOverflowGetRequest	Get a call center's overflow settings.
static class	CallCenter.GroupCallCenterOverflowGetResponse	Response to the GroupCallCenterOverflowGetRequest20.
static class	CallCenter.GroupCallCenterOverflowModifyRequest	Modify a call center's overflow settings.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeAddRequest	Add a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeDeleteRequest	Delete a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeGetListRequest	Get the list of Call Center Level and Organization Level Call Disposition Codes.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeGetListResponse	Response to the GroupCallCenterQueueCallDispositionCodeGetListRequest.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeGetRequest	Get a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeGetResponse	Response to the GroupCallCenterQueueCallDispositionCodeGetRequest
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeModifyRequest	Modify a Call Center Call Disposition Code.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeSettingsGetRequest	Request the user level data associated with Call Center Call Disposition Code Settings.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeSettingsGetResponse	Response to GroupCallCenterQueueCallDispositionCodeSettingsGetRequest.
static class	CallCenter.GroupCallCenterQueueCallDispositionCodeSettingsModifyRequest	Modify the enterprise level data associated with Call Center Agents Unavailable Code Settings.
static class	CallCenter.GroupCallCenterQueueStatusNotificationGetRequest	Get the status configuration for a given call center.
static class	CallCenter.GroupCallCenterQueueStatusNotificationGetResponse	Response to the GroupCallCenterQueueStatusNotificationGetRequest.
static class	CallCenter.GroupCallCenterQueueStatusNotificationModifyRequest	Set the status configuration for a given call center.
static class	CallCenter.GroupCallCenterQueueThresholdsGetRequest	Get a call center's queue Thresholds settings.
static class	CallCenter.GroupCallCenterQueueThresholdsGetResponse	Response to the GroupCallCenterQueueThresholdsGetRequest.
static class	CallCenter.GroupCallCenterQueueThresholdsModifyRequest	Modify a call center's queue Thresholds settings.
static class	CallCenter.GroupCallCenterStrandedCallGetRequest	Get a call center's stranded call settings.
static class	CallCenter.GroupCallCenterStrandedCallGetResponse	Response to the GroupCallCenterStrandedCallGetRequest20.
static class	CallCenter.GroupCallCenterStrandedCallModifyRequest	Modify a call center's stranded call settings.
static class	CallCenter.GroupCallCenterStrandedCallUnavailableGetRequest	Get a call center's stranded calls - unavailable settings.
static class	CallCenter.GroupCallCenterStrandedCallUnavailableGetResponse	Response to the GroupCallCenterStrandedCallUnavailableGetRequest20.
static class	CallCenter.GroupCallCenterStrandedCallUnavailableModifyRequest	Modify a call center's stranded calls - unavailable settings.
static class	CallCenter.SystemCallCenterEnhancedReportingBrandingGetRequest	Request to get the system branding information.
static class	CallCenter.SystemCallCenterEnhancedReportingBrandingGetResponse	Response to the SystemCallCenterEnhancedReportingBrandingGetRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingBrandingModifyRequest	Request to modify the system branding configuration.
static class	CallCenter.SystemCallCenterEnhancedReportingDataTemplateGetListRequest	Request to get the list of data template and the corresponding information in the system.
static class	CallCenter.SystemCallCenterEnhancedReportingDataTemplateGetListResponse	Response to SystemCallCenterEnhancedReportingDataTemplateGetListRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingGetRequest	Request to get the call center enhanced reporting system settings.
static class	CallCenter.SystemCallCenterEnhancedReportingGetResponse	Response to SystemCallCenterEnhancedReportingGetRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingModifyRequest	Modify the system settings for call center enhanced reporting.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateAddRequest	Request to add a system level call center report template.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateDeleteRequest	Request to delete a system level call center report template.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetListRequest	Request to get system level call center report template list.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetListResponse	Response to SystemCallCenterEnhancedReportingReportTemplateGetListRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetRequest	Request to get a system level call center report template.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateGetResponse	Response to SystemCallCenterEnhancedReportingReportTemplateGetRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingReportTemplateModifyRequest	Request to modify a system level call center report template.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest	Request to get the list of all active call center reporting scheduled reports in the system.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetActiveListResponse	Response to SystemCallCenterEnhancedReportingScheduledReportGetActiveListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest	Request to get the list of all completed call center reporting scheduled reports in the system.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetCompletedListResponse	Response to SystemCallCenterEnhancedReportingScheduledReportGetCompletedListRequest Contains a table with column headings : "Scheduled Report Name", "Description", "Service Provider Id", "Is Enterprise", "Group Id", "Created By", "Is Supervisor Report", "Report Template Name", "Report Template Level" and "Recurring".
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetListRequest	Request to get the list of all call center reporting scheduled reports in the system.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetListResponse	Response to SystemCallCenterEnhancedReportingScheduledReportGetListRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest	Request to get all the call center reporting scheduled report in the system that uses a given system level report template.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListResponse	Response to SystemCallCenterEnhancedReportingScheduledReportGetReportTemplateUsageListRequest.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest	Request to get the system settings for the call center enhanced reporting scheduling tasks.
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledTaskParametersGetResponse	Response to SystemCallCenterEnhancedReportingScheduledTaskParametersGetRequest
static class	CallCenter.SystemCallCenterEnhancedReportingScheduledTaskParametersModifyRequest	Modify the system settings for the call center enhanced reporting scheduling tasks.
static class	CallCenter.SystemCallCenterGetRequest	Request the system level data associated with Call Center.
static class	CallCenter.SystemCallCenterGetResponse	Response to SystemCallCenterGetRequest21.
static class	CallCenter.SystemCallCenterModifyRequest	Modify the system level data associated with Call Center.
static class	CallCenter.UserCallCenterAddSupervisedAgentListRequest	Assign agent(s) to a call center supervisor.
static class	CallCenter.UserCallCenterAgentDetailsGetRequest	Request to get the detail information of a Call Center Agent.
static class	CallCenter.UserCallCenterAgentDetailsGetResponse	Response to the UserCallCenterAgentDetailsGetRequest.
static class	CallCenter.UserCallCenterAgentSignOutRequest	This request signs-out a call center agent.
static class	CallCenter.UserCallCenterAgentSignOutResponse	Response to the UserCallCenterAgentSignOutRequest.
static class	CallCenter.UserCallCenterCallDispositionCodeGetAvailableListRequest	Get the list of available Call Center Call Disposition Codes to be used by a client.
static class	CallCenter.UserCallCenterCallDispositionCodeGetAvailableListResponse	Response to the UserCallCenterCallDispositionCodeGetAvailableListRequest.
static class	CallCenter.UserCallCenterDeleteSupervisedAgentListRequest	Delete agent(s) from a call center supervisor.
static class	CallCenter.UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest	Request to get the input parameter info for a call center report template.
static class	CallCenter.UserCallCenterEnhancedReportingReportTemplateParamInfoGetResponse	Response to UserCallCenterEnhancedReportingReportTemplateParamInfoGetRequest.
static class	CallCenter.UserCallCenterEnhancedReportingScheduledReportDeleteRequest	Request to delete a call center reporting scheduled report created by a supervisor.
static class	CallCenter.UserCallCenterEnhancedReportingScheduledReportGetRequest	Request to get a call center reporting scheduled report created by supervisor.
static class	CallCenter.UserCallCenterEnhancedReportingScheduledReportGetResponse	Response to UserCallCenterEnhancedReportingScheduledReportGetRequest.
static class	CallCenter.UserCallCenterEnhancedReportingScheduledReportModifyRequest	Request to modify a call center reporting scheduled report created by a supervisor.
static class	CallCenter.UserCallCenterGetAgentSupervisorListRequest	Get a list of supervisors for an agent on a given call center.
static class	CallCenter.UserCallCenterGetAgentSupervisorListResponse	Response to the UserCallCenterGetAgentSupervisorListRequest.
static class	CallCenter.UserCallCenterGetAvailableCallCenterListRequest	This request gets a list of all call centers which the user can be assigned to as an agent.
static class	CallCenter.UserCallCenterGetAvailableCallCenterListResponse	Response to the UserCallCenterGetAvailableCallCenterListRequest.
static class	CallCenter.UserCallCenterGetAvailableDNISListRequest	Request a list of available DNIS for agent to select.
static class	CallCenter.UserCallCenterGetAvailableDNISListResponse	Response to UserCallCenterGetAvailableDNISListRequest.
static class	CallCenter.UserCallCenterGetRequest	Get the user's call center settings and the list of call centers the specified user belongs to.
static class	CallCenter.UserCallCenterGetResponse	Response to the UserCallCenterGetRequest19.
static class	CallCenter.UserCallCenterGetSupervisedAgentListRequest	Get a list of agents supervised by a supervisor on a given call center.
static class	CallCenter.UserCallCenterGetSupervisedAgentListResponse	Response to the UserCallCenterGetSupervisedAgentListRequest.
static class	CallCenter.UserCallCenterGetSupervisorCallCenterListRequest	Get a list of call centers the user is assigned to as a supervisor.
static class	CallCenter.UserCallCenterGetSupervisorCallCenterListResponse	Response to the UserCallCenterGetSupervisorCallCenterListRequest.
static class	CallCenter.UserCallCenterModifyCallCenterListRequest	Request to modify the call center list for an agent.
static class	CallCenter.UserCallCenterModifyRequest	Modifies the agents call center settings and the availability for an agent in one or more Call Centers.
static class	CallCenter.UserCallCenterModifySupervisedAgentListRequest	Modifies a list of users to be supervised by a supervisor on a call center.

Field Summary

Fields

Modifier and Type	Field	Description
protected AgentACDAutomaticState	agentStateAfterCall
protected String	agentUnavailableCode
protected Boolean	allowAgentLogoff
protected Boolean	allowCallerToDialEscapeDigit
protected Boolean	allowCallsToAgentsInWrapUp
protected Boolean	allowCallWaitingForAgents
protected Boolean	callCenterQueueThresholdsIsActive
protected Boolean	enableAutomaticStateChangeForAgents
protected Boolean	enableReporting
protected Boolean	enableVideo
protected String	escapeDigit
protected AudioFileCodec22	externalPreferredAudioCodec
protected Boolean	forceDeliveryOfCalls
protected Integer	forceDeliveryWaitTimeSeconds
protected AudioFileCodec22	internalPreferredAudioCodec
protected String	networkClassOfService
protected Boolean	overrideAgentWrapUpTime
protected Boolean	playRingingWhenOfferingCall
protected HuntPolicy	policy
protected Integer	queueLength
protected Boolean	resetCallStatisticsUponEntryInQueue
protected CallCenterRoutingType	routingType
protected ServiceInstanceReadProfile19sp1	serviceInstanceProfile
protected CallCenterType	type
protected Integer	wrapUpSeconds

Fields inherited from class co.ecg.alpaca.toolkit.model.BroadWorksUser

group, groupId, serviceProvider, serviceProviderId, userId

Fields inherited from class co.ecg.alpaca.toolkit.model.BroadWorksObject

broadWorksServer, populated

Constructor Summary

Constructors

Constructor	Description
CallCenter()	Serializable Constructor
CallCenter(Group group, String userId)

Method Summary

Modifier and Type	Method	Description
boolean	equals(Object obj)
AgentACDAutomaticState	getAgentStateAfterCall()
String	getAgentUnavailableCode()
Boolean	getAllowAgentLogoff()
Boolean	getAllowCallerToDialEscapeDigit()
Boolean	getAllowCallsToAgentsInWrapUp()
Boolean	getAllowCallWaitingForAgents()
Boolean	getCallCenterQueueThresholdsIsActive()
String	getClassName()
Boolean	getEnableAutomaticStateChangeForAgents()
Boolean	getEnableReporting()
Boolean	getEnableVideo()
String	getEscapeDigit()
AudioFileCodec22	getExternalPreferredAudioCodec()
Boolean	getForceDeliveryOfCalls()
Integer	getForceDeliveryWaitTimeSeconds()
AudioFileCodec22	getInternalPreferredAudioCodec()
String	getNetworkClassOfService()
Boolean	getOverrideAgentWrapUpTime()
Boolean	getPlayRingingWhenOfferingCall()
HuntPolicy	getPolicy()
static CallCenter	getPopulatedCallCenter(Group group, String userId)	Retrieves a populated CallCenter
Integer	getQueueLength()
Boolean	getResetCallStatisticsUponEntryInQueue()
CallCenterRoutingType	getRoutingType()
ServiceInstanceReadProfile19sp1	getServiceInstanceProfile()
CallCenterType	getType()
Integer	getWrapUpSeconds()
int	hashCode()
Response	populate()	Method to populate the Fields of the Object via the Associated BroadWorks request
Response	populate(CallCenter.GroupCallCenterGetInstanceResponse resp)	Method to populate the Fields of the Object via the Associated BroadWorks request
CallCenter	setAgentStateAfterCall(AgentACDAutomaticState agentStateAfterCall)
CallCenter	setAgentUnavailableCode(String agentUnavailableCode)
CallCenter	setAllowAgentLogoff(Boolean allowAgentLogoff)
CallCenter	setAllowCallerToDialEscapeDigit(Boolean allowCallerToDialEscapeDigit)
CallCenter	setAllowCallsToAgentsInWrapUp(Boolean allowCallsToAgentsInWrapUp)
CallCenter	setAllowCallWaitingForAgents(Boolean allowCallWaitingForAgents)
CallCenter	setCallCenterQueueThresholdsIsActive(Boolean callCenterQueueThresholdsIsActive)
CallCenter	setEnableAutomaticStateChangeForAgents(Boolean enableAutomaticStateChangeForAgents)
CallCenter	setEnableReporting(Boolean enableReporting)
CallCenter	setEnableVideo(Boolean enableVideo)
CallCenter	setEscapeDigit(String escapeDigit)
CallCenter	setExternalPreferredAudioCodec(AudioFileCodec22 externalPreferredAudioCodec)
CallCenter	setForceDeliveryOfCalls(Boolean forceDeliveryOfCalls)
CallCenter	setForceDeliveryWaitTimeSeconds(Integer forceDeliveryWaitTimeSeconds)
CallCenter	setInternalPreferredAudioCodec(AudioFileCodec22 internalPreferredAudioCodec)
CallCenter	setNetworkClassOfService(String networkClassOfService)
CallCenter	setOverrideAgentWrapUpTime(Boolean overrideAgentWrapUpTime)
CallCenter	setPlayRingingWhenOfferingCall(Boolean playRingingWhenOfferingCall)
CallCenter	setPolicy(HuntPolicy policy)
CallCenter	setQueueLength(Integer queueLength)
CallCenter	setResetCallStatisticsUponEntryInQueue(Boolean resetCallStatisticsUponEntryInQueue)
CallCenter	setRoutingType(CallCenterRoutingType routingType)
CallCenter	setServiceInstanceProfile(ServiceInstanceReadProfile19sp1 serviceInstanceProfile)
CallCenter	setType(CallCenterType type)
CallCenter	setWrapUpSeconds(Integer wrapUpSeconds)
String	toString()

Methods inherited from class co.ecg.alpaca.toolkit.model.BroadWorksUser

getGroup, getGroupId, getServiceProvider, getServiceProviderId, getUserId, getUserId, setGroupId, setServiceProviderId, setUserId

Methods inherited from class co.ecg.alpaca.toolkit.model.BroadWorksObject

getBroadWorksServer, hasPopulated, isPopulated, setBroadWorksServer, setPopulated

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Field Details

serviceInstanceProfile

protected ServiceInstanceReadProfile19sp1 serviceInstanceProfile

type

protected CallCenterType type

routingType

protected CallCenterRoutingType routingType

policy

protected HuntPolicy policy

enableVideo

protected Boolean enableVideo

queueLength

protected Integer queueLength

enableReporting

protected Boolean enableReporting

allowCallerToDialEscapeDigit

protected Boolean allowCallerToDialEscapeDigit

escapeDigit

protected String escapeDigit

resetCallStatisticsUponEntryInQueue

protected Boolean resetCallStatisticsUponEntryInQueue

allowAgentLogoff

protected Boolean allowAgentLogoff

allowCallWaitingForAgents

protected Boolean allowCallWaitingForAgents

allowCallsToAgentsInWrapUp

protected Boolean allowCallsToAgentsInWrapUp

overrideAgentWrapUpTime

protected Boolean overrideAgentWrapUpTime

wrapUpSeconds

protected Integer wrapUpSeconds

forceDeliveryOfCalls

protected Boolean forceDeliveryOfCalls

forceDeliveryWaitTimeSeconds

protected Integer forceDeliveryWaitTimeSeconds

enableAutomaticStateChangeForAgents

protected Boolean enableAutomaticStateChangeForAgents

agentStateAfterCall

protected AgentACDAutomaticState agentStateAfterCall

agentUnavailableCode

protected String agentUnavailableCode

externalPreferredAudioCodec

protected AudioFileCodec22 externalPreferredAudioCodec

internalPreferredAudioCodec

protected AudioFileCodec22 internalPreferredAudioCodec

playRingingWhenOfferingCall

protected Boolean playRingingWhenOfferingCall

callCenterQueueThresholdsIsActive

protected Boolean callCenterQueueThresholdsIsActive

networkClassOfService

protected String networkClassOfService

Constructor Details

CallCenter

public CallCenter()

Serializable Constructor

CallCenter

public CallCenter(Group group,
 String userId)

Parameters:

group - The Group

userId - The user id

Method Details

getPopulatedCallCenter

public static CallCenter getPopulatedCallCenter(Group group,
 String userId)
                                         throws BroadWorksObjectException

Retrieves a populated CallCenter

Parameters:

group - The Group

userId - The user id

Throws:

BroadWorksObjectException - Thrown if the object cannot be retrieved.

getClassName

public String getClassName()

setServiceInstanceProfile

public CallCenter setServiceInstanceProfile(ServiceInstanceReadProfile19sp1 serviceInstanceProfile)

getServiceInstanceProfile

public ServiceInstanceReadProfile19sp1 getServiceInstanceProfile()

setType

public CallCenter setType(CallCenterType type)

getType

public CallCenterType getType()

setRoutingType

public CallCenter setRoutingType(CallCenterRoutingType routingType)

getRoutingType

public CallCenterRoutingType getRoutingType()

setPolicy

public CallCenter setPolicy(HuntPolicy policy)

getPolicy

public HuntPolicy getPolicy()

setEnableVideo

public CallCenter setEnableVideo(Boolean enableVideo)

getEnableVideo

public Boolean getEnableVideo()

setQueueLength

public CallCenter setQueueLength(Integer queueLength)

getQueueLength

public Integer getQueueLength()

setEnableReporting

public CallCenter setEnableReporting(Boolean enableReporting)

getEnableReporting

public Boolean getEnableReporting()

setAllowCallerToDialEscapeDigit

public CallCenter setAllowCallerToDialEscapeDigit(Boolean allowCallerToDialEscapeDigit)

getAllowCallerToDialEscapeDigit

public Boolean getAllowCallerToDialEscapeDigit()

setEscapeDigit

public CallCenter setEscapeDigit(String escapeDigit)

getEscapeDigit

public String getEscapeDigit()

setResetCallStatisticsUponEntryInQueue

public CallCenter setResetCallStatisticsUponEntryInQueue(Boolean resetCallStatisticsUponEntryInQueue)

getResetCallStatisticsUponEntryInQueue

public Boolean getResetCallStatisticsUponEntryInQueue()

setAllowAgentLogoff

public CallCenter setAllowAgentLogoff(Boolean allowAgentLogoff)

getAllowAgentLogoff

public Boolean getAllowAgentLogoff()

setAllowCallWaitingForAgents

public CallCenter setAllowCallWaitingForAgents(Boolean allowCallWaitingForAgents)

getAllowCallWaitingForAgents

public Boolean getAllowCallWaitingForAgents()

setAllowCallsToAgentsInWrapUp

public CallCenter setAllowCallsToAgentsInWrapUp(Boolean allowCallsToAgentsInWrapUp)

getAllowCallsToAgentsInWrapUp

public Boolean getAllowCallsToAgentsInWrapUp()

setOverrideAgentWrapUpTime

public CallCenter setOverrideAgentWrapUpTime(Boolean overrideAgentWrapUpTime)

getOverrideAgentWrapUpTime

public Boolean getOverrideAgentWrapUpTime()

setWrapUpSeconds

public CallCenter setWrapUpSeconds(Integer wrapUpSeconds)

getWrapUpSeconds

public Integer getWrapUpSeconds()

setForceDeliveryOfCalls

public CallCenter setForceDeliveryOfCalls(Boolean forceDeliveryOfCalls)

getForceDeliveryOfCalls

public Boolean getForceDeliveryOfCalls()

setForceDeliveryWaitTimeSeconds

public CallCenter setForceDeliveryWaitTimeSeconds(Integer forceDeliveryWaitTimeSeconds)

getForceDeliveryWaitTimeSeconds

public Integer getForceDeliveryWaitTimeSeconds()

setEnableAutomaticStateChangeForAgents

public CallCenter setEnableAutomaticStateChangeForAgents(Boolean enableAutomaticStateChangeForAgents)

getEnableAutomaticStateChangeForAgents

public Boolean getEnableAutomaticStateChangeForAgents()

setAgentStateAfterCall

public CallCenter setAgentStateAfterCall(AgentACDAutomaticState agentStateAfterCall)

getAgentStateAfterCall

public AgentACDAutomaticState getAgentStateAfterCall()

setAgentUnavailableCode

public CallCenter setAgentUnavailableCode(String agentUnavailableCode)

getAgentUnavailableCode

public String getAgentUnavailableCode()

setExternalPreferredAudioCodec

public CallCenter setExternalPreferredAudioCodec(AudioFileCodec22 externalPreferredAudioCodec)

getExternalPreferredAudioCodec

public AudioFileCodec22 getExternalPreferredAudioCodec()

setInternalPreferredAudioCodec

public CallCenter setInternalPreferredAudioCodec(AudioFileCodec22 internalPreferredAudioCodec)

getInternalPreferredAudioCodec

public AudioFileCodec22 getInternalPreferredAudioCodec()

setPlayRingingWhenOfferingCall

public CallCenter setPlayRingingWhenOfferingCall(Boolean playRingingWhenOfferingCall)

getPlayRingingWhenOfferingCall

public Boolean getPlayRingingWhenOfferingCall()

setCallCenterQueueThresholdsIsActive

public CallCenter setCallCenterQueueThresholdsIsActive(Boolean callCenterQueueThresholdsIsActive)

getCallCenterQueueThresholdsIsActive

public Boolean getCallCenterQueueThresholdsIsActive()

setNetworkClassOfService

public CallCenter setNetworkClassOfService(String networkClassOfService)

getNetworkClassOfService

public String getNetworkClassOfService()

populate

public Response populate()

Method to populate the Fields of the Object via the Associated BroadWorks request

Specified by:

populate in class BroadWorksObject

populate

public Response populate(CallCenter.GroupCallCenterGetInstanceResponse resp)

Method to populate the Fields of the Object via the Associated BroadWorks request

Parameters:

resp - The response object to perform population

equals

public boolean equals(Object obj)

Overrides:

equals in class BroadWorksUser

hashCode

public int hashCode()

Overrides:

hashCode in class BroadWorksUser

toString

public String toString()

Overrides:

toString in class Object