About ECG
ECG is trusted to build and support important voice networks for Service Providers, Government Agencies and Large Enterprises around the world. You can trust ECG’s expertise for your crucial voice infrastructure needs.
Company Profile
We are a technical team who love building networks and services that solve real problems. We’re constantly finding new ways to make voice, video, and Internet communications systems come to life, so people can do great work, contact their loved ones, and get help in emergencies. ECG exists to bring the best technical expertise to communications networks. We provide staff to assist in your technical projects, support your goals, automate processes and train your team.
Consulting & Engineering
On-Site VoIP Expertise
ECG has years of proven experience providing expert, on-site technical resources. Our Technical Staff brings in-depth technical knowledge. Learn more
Network Design
The VoIP Network Design provides detailed planning for a new or expanded VoIP Network Deployment. ECG's designs are straightforward, elegant, and manageable. Our designs draw from our experience with dozens of VoIP Service Providers in the US and worldwide. Learn more
VoIP Network Review
The VoIP Network Review is an in-depth analysis of key elements of a healthy VoIP Carrier network design. We review four key areas of effective VoIP network operation. (Routing and Switching, Security, Network Quality of Service, and Interface Performance) Learn more
Software Products
We develop software products for telecom providers, carriers, and enterprises managing VoIP systems.
Network Operations Center (NOC)
ECG provides a full array of outsourced network operations services customized for VoIP Services Providers, and carriers offering both VoIP and traditional voice services.
Voice Customer Service
Voice Customer Service is branded tech support for Hosted PBX and SIP Trunking services. Our trained staff of VoIP and router troubleshooters can solve your customers’ problems, usually while they are still on the phone. Learn more
VoIP Monitoring Service
ECG VoIP NOC Service is intended primarily for VoIP Service Providers who want to detect and resolve network problems before their customers report the problems. Detect and resolve problems to ensure minimal interruption for customers, without being bombarded with alarms and alerts. Learn more
Training
ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.
Virtual Classroom Training
Our live online courses are multi-day, instructor-led trainings. Work at your own pace between class sessions.
In-Person Training
We also offer on-site training at your location. All courses are lab-based and taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.
On-Demand Courses
Our on-demand video courses are available online for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material. Most have comprehension tests throughout the class to measure how well you are retaining the material.
Partnerships
Our strategic alliances are designed to help deliver customer-centric, total solutions where together, we are able to fully exploit business opportunities.
This shared commitment to deliver solutions and services encompassing products, applications, and systems integration, provides our customers with a platform for success.
Marquee Clients
Our reputation was built one client at a time. Here are just a few of the marquee clients that ECG has worked with over the years.
